General Terms and Conditions

1. Scope
2. Contractual partner, formation of contract
3. Delivery and Shipping Conditions
4. Payment
5. Damage during delivery
6. Warranty, Guarantees, and Returns
7. Liability
8. Online dispute resolution
9. Redeeming Promotion Vouchers 
10. Online dispute resolution 

1. Scope

The following General T&Cs apply to all orders placed via our online shop.

2. Contractual partner, formation of contract

The purchase contract is concluded with Lilienthal Lifestyle GmbH.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

The languages available for concluding the contract are German and English. The text of the contract will not be saved by us. 

3. Delivery and Shipping Conditions

We offer delivery to all countries in the European Union, Switzerland, and the United Kingdom. Unfortunately, self-pickup of goods is not possible.

Orders within Germany are shipped via DHL, in Switzerland via Swiss Post. Across Europe and in the United Kingdom, we ship with UPS.

Within Germany, the EU, the United Kingdom, and Switzerland, we offer free shipping for orders over €90 (Switzerland: CHF 90, Poland: 400 zł, United Kingdom: £80).

Deliveries outside the EU may incur additional taxes and/or duties, such as customs duties, which you will need to bear.

For orders with individual engraving, the processing time is an additional five business days.

4. Payment

The following payment methods are available in our online shop.

Pre-payment

If you select the pre-payment option, we provide you with our bank details in a separate e-mail and deliver the goods upon receipt of funds.

Credit Card

With the submission of the order, you are sending us your credit card details at the same time..

Credit Card
With the submission of the order, you are sending us your credit card details at the same time.

After your identification as the legal cardholder, directly after completing the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

PayPal

After submitting the order, you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment to complete the order. You will receive additional information during the ordering process.

Directly afterwards, the payment transaction is carried out automatically by PayPal. 

SOFORT Online Bank Transfer

After placement of the order, you will be forwarded to the online SOFORT website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT, identify yourself accordingly and confirm the payment to complete the order. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.

Giropay

After placement of the order, you will be forwarded to the website of your bank. In order to pay the invoice amount via Giropay, you must have an online banking account with PIN/TAN process for participating in Giropay, identify yourself accordingly and confirm the payment to complete the order. You will receive additional information during the order process. The payment transaction is automatically carried out and your account will be debited.

5. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so (,) you help us to press our own claims against the carrier - ie. their insurance company. 

6. Warranty, guarantees and returns

For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found in the box, with the product and on specific information pages in the shop, if applicable.

- via e-mail to the following address: support.lilienthal.berlin

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost. We are committed to respond to any complaint immediately, no later than and within 14 days of its submission.

The withdrawal period is 30 days after receipt of the goods. The goods must be returned in original condition and including all packaging materials.

Customer service: service@lilienthal.berlin

7. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

• for injury to life, limb or health

• for deliberate or grossly negligent breach of duty

• for guarantee commitments, where agreed

• towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion. 

8. Online dispute resolution

Online dispute resolution according to Art. 14 (1) Regulation on consumer ODR: The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at(:) http://ec.europa.eu/consumers/odr/.

9. Redeeming Promotion Vouchers 

9.1 Vouchers that are distributed free of charge by the seller as part of an advertising promotion, feature a limited period of validity, and cannot be purchased by customers (hereafter “promotion vouchers”) can only be redeemed in the seller’s online shop and only within the specified period of time. 

9.2 Promotion vouchers may only be redeemed by consumers. 

9.3 Individual products may be excluded from the voucher promotion if such a restriction is specified in the contents of the promotion voucher. 

9.4 Promotion vouchers can only be redeemed before conclusion of the order process. They may not be applied to a previous order. 

9.5 Only one promotion voucher may be used per order at any time. 

9.6 The item value must be equal to or higher than the amount of the promotion voucher. The seller will not reimburse the remaining credit balance. 

9.7 If the value of the promotion voucher is insufficient to cover the order, one of the available payment methods offered by the seller may be selected to pay the remaining balance. 

9.8 The credit of a promotion voucher will not be paid out in cash, nor will any interest be paid on the voucher.  

9.9 The promotion voucher will not be refunded if the customer, within their legal rights, returns the item that was paid for in part or in full with the promotion voucher. 

9.10 The promotion voucher is transferable.

10. Online dispute resolutions 

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.